Major downside to online – only IP cameras like Nest.
Nest’s Dropcam outage reveals the downside of online-only IP cameras For a few hours last night, Dropcam users couldn’t access their camera feeds at all. Some Dropcam and Nest Cam users may have felt a little less secure last night, when a service outage rendered the IP cameras inaccessible for several hours. The outage also affected other Nest products, including Nest Learning Thermostats and Protect smoke detectors. Nest acknowledged the outage at 9:28 p.m. Eastern time, and restored service at 12:48 a.m. The Alphabet-owned company hasn’t explained exactly what caused the lengthy outage, but is encouraging users to contact customer support if problems persist. For Nest thermostat owners, the outage was a small inconvenience, preventing remote control via Nest’s mobile and web apps. Users could still adjust the temperature directly on the Nest itself, just like a regular thermostat. However, Dropcam and Nest Cam users don’t have that kind of offline fallback. Accessing the camera feed requires an Internet connection to Dropcam’s servers, rendering the cameras worthless during an outage. Not surprisingly, local Wi-Fi access for Dropcam is one of the most popular user requests. Still, Dropcam has insisted that this feature isn’t worth doing. “While we recognize there are times […]
Major downside to online – only IP cameras like Nest. Read More »